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Cancellation & refund policy

Last updated: 3 October 2026

1. 1.Requests are free

   Sending a request or receiving a quote costs nothing and does not commit you to a booking.

2. 2.Cancelling a booking

   The cancellation deadlines and any charges for your booking are shown in your quote before you pay. Please cancel as early as possible so we can release the interpreter.

3. 3.If we cannot provide the service

   If Tongue cancels, or your interpreter cannot attend and we cannot arrange a replacement, you receive a full refund.

4. 4.How refunds are paid

   Refunds go back to the card you paid with, through our payment provider. The time it takes to appear on your statement depends on your bank.

5. 5.Problems on the day

   If something goes wrong during an appointment, tell us as soon as possible. We review every report and agree a fair solution with you.