Legal
Distance Sales Contract
Last updated: 24 October 2026
Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, this contract sets out the rights and obligations of the Buyer and the Seller for services bought on tongueglobal.net or through Tongue Global’s authorized communication channels. The Buyer reads and approves this contract and the Pre-Sale Information Form before paying. The Turkish version of this contract prevails.
1.Parties
Seller: TONGUE TURİZM SAĞLIK GAYRİMENKUL DANIŞMANLIĞI ANONİM ŞİRKETİ (Tongue Global). Address: Bulgurlu Mahallesi, Tuğba Sokak No:14 D:9, Üsküdar / İstanbul, Türkiye. MERSIS No: 0850075138800001. Tax No: 8500751388. Phone: +90 546 192 90 59. Email: info@tongueglobal.net. Website: https://tongueglobal.net.
Buyer: the person or organization whose name or company name, address, phone and email are given in the service request or Tongue account. The quotation, booking confirmation and invoice are based on these details.
2.Subject of the Contract
This contract covers the sale and performance of the interpreting, local guidance and communication/coordination support services the Buyer requests online or through authorized communication channels.
Interpreting or local guidance is not, by itself, legal, medical, investment, tax or immigration advice.
3.Main Characteristics and Price of the Service
The language pair, type of service (in person or online), city and address, date, time, duration, total price including taxes, currency and any additional costs are stated in the quotation and booking confirmation sent to the Buyer. These form an integral part of this contract.
The quoted price is valid for the validity period stated in the quotation. Unless expressly included, transportation, parking, admission, accommodation and third-party charges are not included.
Extending the service or changing its scope depends on the interpreter’s availability and the Buyer’s prior approval of the added scope and fee.
4.Payment
The service fee is paid by credit or debit card using the methods offered on the payment page, or by bank transfer/EFT to the bank account stated in the quotation.
Card payments are taken through iyzico’s secure payment system. Tongue Global does not see or store card details.
A booking is confirmed once payment is complete and the Seller confirms the booking in writing. Payment alone does not guarantee an unconfirmed time slot or interpreter.
5.Performance of the Service (Delivery)
Because the service is not a physical product, nothing is shipped and no delivery fee is charged.
The service is provided on the date, time, place and duration stated in the booking confirmation, in person at the agreed address in Türkiye or online through the agreed video or phone channel.
When an interpreter is assigned, their name and contact details are shown in the Buyer’s Tongue account and sent by email.
The Seller performs the service on the date agreed in the booking confirmation.
6.Right of Withdrawal
A Buyer who is a consumer may withdraw from the contract within 14 days from the day it is concluded, without giving a reason and without paying any penalty.
The right of withdrawal is exercised by sending a clear written notice to info@tongueglobal.net within this period.
If the right of withdrawal is exercised, the Seller refunds all payments received within 14 days of receiving the withdrawal notice, using the payment method the Buyer used and at no cost to the Buyer.
7.Exceptions to the Right of Withdrawal
Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance has started, with the consumer’s approval, before the withdrawal period ends.
For bookings whose service date falls within the 14-day withdrawal period, the Buyer expressly asks at payment for the service to start within that period, and accepts that the right of withdrawal is lost once performance has started.
Cancellation and rescheduling requests made before the service starts are handled under the Delivery, Cancellation & Refund Policy, without prejudice to statutory rights.
8.Seller’s Obligations
The Seller performs the service carefully and professionally, in line with the characteristics stated in the quotation and booking confirmation.
If performance becomes impossible because the interpreter is unavailable or for another reason within the Seller’s responsibility, the Seller informs the Buyer within 3 days of learning of it and offers, at the Buyer’s choice, a replacement interpreter, a new date, or a full refund within 14 days.
9.Buyer’s Obligations
The Buyer confirms that the details given in the service request and account are accurate and up to date.
The Buyer arranges access to the venue and the people involved, is ready at the agreed time, and looks after the interpreter’s safety.
The Buyer may not use the service for unlawful purposes or ask the interpreter to act against professional and ethical rules.
10.Personal Data
The Buyer’s personal data is processed under Turkish Personal Data Protection Law No. 6698 (KVKK) and the privacy notice published on the website.
11.Disputes
For disputes arising from this contract, the Consumer Arbitration Committees where the Buyer lives or where the service was bought have jurisdiction up to the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts above those limits.
For Buyers who are not consumers, the Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.
12.Entry into Force
This contract is concluded and takes effect when the Buyer approves it and the Pre-Sale Information Form electronically at payment.
After the contract is concluded, and at the latest before the service is performed, the Seller sends this contract and the order details to the Buyer’s email address. The Seller keeps the contract text, and it is always available on this page.
Contact us
Questions about this page? Email info@tongueglobal.net or call +90 546 192 90 59.